Delivery Information

COURIER DELIVERY: Your scooter will be delivered palletised on the agreed date between 8am & 6pm to your front door, or as reasonably as close as possible.

The Osprey and Merlin Scooters are delivered in 2 boxes strapped to one pallet. One box will be the scooter, the other will be the seat, which is simple to mount.

All other Scooters on this website are delivered in multiple boxes on one or more pallets, as batteries, seats, and items such as rear baskets are boxed separately. Some assembly is required.

Accessories ordered separately will just be in standard cardboard boxes.

All scooter boxes, and the protective material in that box to protect the scooter in transit must remain undamaged, so that in the unlikely event you return it, you can use the same packaging, and we are able to resell it. (see Section 9.92 of our terms and conditions).

This does not apply to external packaging to the original boxes (i.e. if multiple boxed are secured to each other using cling wrap, and or straps).

To aid you in not damaging the scooter boxes, the boxes are able to be dismantled easily.
After cutting the straps and taking the lid off, there are internal and external corner reinforcement elements that can be removed.

The 4 walls of the cardboard box can then be lifted over the scooter and stored flat. The scooter can then simply be moved off the box base.

No need to lift the scooter out of the box at all, no need to slit the sides of the box either.

(Section 7 of the web site terms and conditions)
7. Delivery
7.1 Please note that delivery is only possible within the United Kingdom.
7.2 When We send you an Order Confirmation, We will provide, along with a confirmation of the Pre-Contract Information, an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Goods and your location. In any event, subject to any circumstances beyond Our control, and subject to any longer period to which you agree when placing your Order (for Goods that We stock only on demand, for example), Goods will be delivered to you no more than 30 Calendar Days after the date that the Contract is formed (see sub-Clause 3.3).
7.3 If you indicate when placing your Order that you wish to collect the Goods from Us yourself (and if acceptable to Us) you may do so after receiving Our Order Confirmation. Please contact Us to arrange a day and time to collect.
7.4 Delivery will be deemed to have taken place when the Goods have been received by you (or another person identified by you)] at your chosen delivery address. or, if you are collecting the Goods from Us yourself, when you have collected the Goods.
7.5 If for any reason Our Chosen Carrier is unable to deliver the Goods at your chosen delivery address, the Chosen Carrier will normally leave a note informing you that the Goods have been returned to the Chosen Carrier's distribution centre, requesting that you contact them to arrange redelivery. If you do not rearrange delivery and the goods are returned to us, we reserve the right to send an invoice to you for the delivery charge. If We receive a payable invoice from Our Chosen Carrier for subsequent delivery attempts to you, or for a successful delivery to you, we reserve the right to send you an invoice to recover the amount We have been charged.
7.6 The responsibility (sometimes referred to as the "risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 7.4 at which point it will pass to you.
7.7 You own the Goods once We have received payment in full for them.
7.8 Please note that delivery to the following areas may require more time:
7.8.1 Channel Islands, All postcodes containing GY and JE;
7.8.2 Isle of Man, All postcodes containing IM 7.8.3 Scilly Isles, postcodes containing TR21-TR25
7.8.4 Scottish Islands, postcodes containing HS1-HS9, IV41-IV49, IV51, IV 55-IV56, KW15-KW17, KA27-KA28, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3
7.8.5 Scottish Highlands, postcodes containing KW1-KW14, IV1-IV40, IV52-IV54, IV63, PA21-PA38, PA80, PH16-PH26, PH30-PH41, PH49-PH50
7.8.6 Isle of White, postcodes containing PO30-PO41